RETURN AND REFUND POLICY

DustyGame.com is dedicated to preserving the retail business and trading of physical media, with a special focus on classic video games. Many of our offerings consist of discontinued and out-of-print games that have been stocked long-term in our warehouse, and often represent the last of their inventory. Therefore, we want to emphasize that ALL SALES ARE FINAL.

We appreciate your understanding and support as we work to maintain and service these pieces of gaming history. If you have any questions or need assistance, please don't hesitate to reach out. Thank you for being a part of our community of retro gaming enthusiasts!

For Packages Not Received or Returned as Undeliverable:
Please be aware that we are not liable for issues related to package delivery in the following situations. In such cases, orders will not be refunded or replaced:

  • Lost, stolen, or misdelivered packages by the shipping carrier.
  • Packages that were damaged, delayed, or destroyed due to severe weather conditions or other disasters.
  • Packages delivered to the wrong address due to customer input errors, such as spelling mistakes, missing apartment numbers, or failure to update address information.
  • Packages that show delivered but the customer claims stolen.
  • International packages that failed to clear customs because the customer refused to pay duties or import fees.
  • International packages that weren't delivered due to the customer being absent at the time of the delivery attempt. 

Lastly, for cases where a package is returned to us because the buyer refused delivery or was not available to sign for it, we will issue a refund as a courtesy, minus 15% restocking fee. Please note that the original shipping cost is non-refundable.